Frequently asked questions

Unlike most mattress retailers, we manufacture our own mattresses instead of purchasing them through a third-party manufacturer (who also make a mark-up).

As well, our online only model saves you money.

Bricks and mortar bedding stores pay extremely high rents to be in high-traffic locations.

Because we have no retail rents, we can bring you our super-comfy mattresses without the excessive mark-ups.

We list the dimensions and weights of all mattresses on our product pages - click on the size of mattress then click "Dimensions" under the mattress sizes.

Our mattresses are suitable for any slatted bed base, as long as the slats are rigid.

We don't recommend flexible slats or slats that are spaced more than 70mm apart.

We strongly recommend not using an old-style sprung bed base.

Read more about suitable bed bases here.

At Sherman we have a very strong green initiative, which means that we only use eco-friendly CertiPUR-US foams.

Our foams and fabrics contain no ozone depleters, and no PBDEs, TDCPP, TCEP or any other flame retardant that have been identified by the Environmental Protection Agency as possibly harmful.

Our foam is also made without formaldehyde, phthalates, mercury, lead or other heavy metals fillers sometimes found in foam.

Read all about our CertiPUR-US foams here.

Unfortunately, you will get this with all new mattresses, regardless of where they are manufactured or how they are packaged (a little bit like when you first drive your brand new car!).

Sherman mattresses certainly have less smell than any mattress-in-a-box product and any odour will dissipate very quickly once the mattress is out of it’s cloth bag.

Our mattresses are single-sided, they are not designed to be flipped over, but should be rotated every few months to ensure the comfort layers wear evenly.

Our mattresses are hand-crafted in a traditional style, pocket spring construction.

We know that this is the best style of mattress for most people.

Unlike most Australian mattress sellers, we don’t hide our exact specifications of foams and springs, you can view these on the product page of each type of mattress.

Read about how Sherman mattresses are made here.

Our mattresses are hand-crafted in a traditional style, pocket spring construction.

We start with a robust spring unit, complete with sturdy support frames around the top and bottom of the unit.

We then build the rest of the mattress around this, constructing and sewing the border fabrics, comfort layers and quilt into place.

This traditional style of construction ensures your mattress will last for many years.

Read all about how Sherman mattresses are made here.

No, unfortunately our mattresses are not designed to bend with an adjustable bed base. We encase our pocket spring units in dual support frames which are essential for structure and integrity and not designed to bend. This is also the reason that our mattresses can’t be rolled up and shipped to you in a box.

Mattresses don’t generate their own heat, but they sure can hold on to your body heat!

Our mattresses are an innerspring style, which means that they are up to 8 times more breathable (retaining much less body heat) than solid foam mattresses.

We have an article about avoiding heat build up in a mattress here.

We manufacture our mattresses in Guangzhou, China. This is not just to save you money but because this particular area is considered to be the leading mattress manufacturing area in the world. We employ specialist, highly-trained mattress construction experts and use the best quality components that we can get our hands on, like fully certified CertiPUR-US foam.

Read all about our CertiPUR-US foams here.

We recommend that your mattress be vacuumed and aired regularly to keep it clean. To spot clean, use a damp cloth with a small amount of washing liquid or dry carpet-cleaning powder, following the products instructions.

For removing stubborn stains or odours, we recommend that you contact a reputable carpet or upholstery steam-cleaning company.

Absolutely! But you might want to wait until our delivery team have left!

You sure can! Unlike some solid foam mattresses, using an electric blanket on Sherman mattresses is perfectly fine.

Please, please, please use a mattress protector! This is not a pre-requisite for our 100 night sleep trial but is essential for keeping your mattress in the best condition and extending it's life.

See our mattress protectors here.

To manufacture a mattress that can be compressed and rolled up, you need to start with a solid foam slab, or a foam box. Even when a bed-in-a-box has springs, these can only be "layers" of springs inserted into the foam. These springs are for comfort, not support.

Sure, we could easily make a mattress in a box, but we know that nothing beats a traditional pocket spring mattress for support, comfort and longevity.